FAQs

FAQs - Excluzen

1. What products do you sell at Excluzen?

We offer a curated range of high-quality products in three main categories:

• Gadgets: The latest in tech, smart devices, and innovative tools.

• Home Décor: Stylish and functional pieces that transform your living spaces.

• Kitchen Essentials: Premium kitchen products designed to make cooking easier and more enjoyable.

2. How do I place an order?

To place an order on Excluzen:

1. Browse our website and select the products you’d like to purchase.

2. Add them to your cart.

3. Proceed to checkout where you can review your order, add your shipping information, and select a payment method.

4. Complete your purchase, and you’ll receive an order confirmation via email.

3. Do you offer international shipping?

Currently, we offer shipping within India. We are working on expanding our services to include international shipping in the near future. Stay tuned for updates!

4. How can I track my order?

Once your order has been shipped, we’ll send you an email with tracking details. You can use the provided tracking number to monitor the status of your delivery.

5. What payment methods do you accept?

We accept various payment methods for your convenience, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

• Net Banking

• UPI (Unified Payments Interface)

• Cash on Delivery (COD) (Available for selected locations)

6. Can I modify or cancel my order after placing it?

Once your order is placed, we begin processing it immediately to ensure fast delivery. If you need to modify or cancel your order, please contact us at thebirdbeery.in@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

7. How can I return an item?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and in a resalable condition.

To initiate a return:

1. Contact us at thebirdbeery.in@gmail.com with your order number and the reason for the return.

2. Once approved, you’ll receive instructions on how to send the item back.

8. Do you offer exchanges?

Yes! If you would like to exchange an item for a different size, color, or model, we can help. Please contact our customer support team within 7 days of receiving your order to initiate an exchange.

9. How do I get in touch with customer support?

You can reach us at:

• Email: thebirdbeery.in@gmail.com

• Phone: +91 82350 54230

Our customer support team is available Monday to Friday, 10 AM to 6 PM.

10. Do you offer gift cards?

Yes! We offer gift cards in various denominations, which can be used to shop on our website. You can purchase a gift card directly from our website and send it to your loved ones.

11. Are your products covered by a warranty?

Yes, most of our products come with a manufacturer’s warranty. The warranty period and terms vary depending on the product. For specific warranty information, please refer to the product details or contact our customer support team.

12. How can I stay updated on new products and promotions?

To stay in the loop about our latest products, special offers, and exclusive promotions, subscribe to our newsletter. Simply enter your email address at the bottom of our homepage or follow us on social media.