Return Policy

Excluzen Return Policy
Effective Date: 23rd May 2025

Thank you for shopping with Excluzen. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• A valid proof of purchase (invoice or order confirmation) is required.

• Some items such as perishable goods, personalized products, or clearance items may not be eligible for return.

Return Process

To initiate a return, please contact us at:

📧 Email: thebirdbeery.in@gmail.com
📞 Phone: +91 82350 54230

Once your return request is approved, we will provide instructions on how to send the item back to us.

Refunds

After we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with supporting photos.

Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Contact Us

For any questions about returns, feel free to reach out:
📧 thebirdbeery.in@gmail.com
📞 +91 82350 54230